We've gathered our most asked questions into this knowledge base to ensure that our community is as informed as possible. Don't see your question? Contact us directly.
Your banking information is held by Stripe. ARINA Live does not hold on to or have access to any of your banking information. Stripe exceeds the most the most stringent security standards. For more information, please visit the Stripe website (https://stripe.com/docs/security/stripe).
Class participants are able to cancel their class bookings up to 24 hours before their scheduled class. Fitness professionals are able to cancel their classes up to 1 hour before the class start time.
ARINA Live works on the following browsers: Chrome for computers/androids, Safari for iOS products (iPhone, iPad). Trainers must run classes from a computer on a Chrome browser as this is the only browser that allows for music sharing.
See our pricing guide for full details. (Hint, it's FREE to join!)
It’s as easy as 1,2,3! Click on create an account to receive an account activation link via email.
ARINA Live is a web-hosted platform; therefore, no download required! We’ve designed our platform to be user-friendly and intuitive. Feedback is always welcome!
As we’ve witnessed a shift to an increase in demand for online workouts, we’ve designed our platform to supplement fitness studios’ and trainers’ service offering. Providing your communities with virtual access to your classes is guaranteed to enhance your customer retention and expand your reach.
ARINA Live is a platform that allows you to offer remote training sessions to your community without compromising on quality.
No. We have a solution coming soon that will allow you to move seamlessly from online to in-person classes seamlessly through one system.
Our stream can reach 1080p. This is depending on your's and your participant's internet quality. Our software throttles image quality based on your internet speed. In order to have HD 1080p, we require an internet speed of 5Mbps.
Public classes will show up in the ARINA Live class library. This means that people who are from outside of your community are able to book into your classes. Private classes generate a link that you can share directly with the people that you are inviting to the class. This is a great option for private or semi-private classes.
You will have a 15 minute grace period once the class time is up. Once these 15 minutes go by, your class will expire and end for all of your participants.
ARINA Live asks you to input your sales tax numbers (GST/HST and QST). If you plan on making more than $30,000 of total income within the year. If you plan on making less than this amount, you may opt-out of charging these taxes to your clients.
Specifically, you must register for the GST and the QST if your total worldwide taxable supplies (including sales, rentals, exchanges, transfers, barter, etc.) and those made by your associates exceed $30,000 in a given calendar quarter or in the four preceding calendar quarters (visit Revenue Quebec, or your applicable province’s revenue website, for more information).
ARINA Live currently offers local and cloud recordings.
We recommend starting with your web player music volume level at the halfway mark! We recommend using a Bluetooth microphone as this will guarantee a great audio quality for your community.
In-browser music sharing is one of our best functionalities! Our music share functionality works on a Chrome browser
You will be automatically directed to your Web Player Tab. Select the playlist and song. Your audio is now being shared with participants!
There are two areas where you are able to select the video and microphone that you will be using during the session.
Make sure that there are no other applications (i.e. Zoom or Skype) running on your computer using your camera/mic!
Live video means that you and your participants have your cameras on. We can support up to 50 participants in our live video mode. A broadcast would only enable the trainer’s camera. Our broadcast functionality can support up to 500 participants.
When creating a class, you will be able to set the price for your classes. The minimum class price is $5/participant. If you wish to organize a special event, please reach out to our team and we will help get you set up.